This Privacy Policy explains how Osborn Consulting ("we," "us," or "our") collects, uses, and shares information when you visit osborn.bz (the "Site"). By using the Site, you agree to the practices described here.
Information we collect
- Information you provide. If you use the chat assistant on the Site, we receive the messages you type. If you contact us or book a call, we receive the details you submit, such as your name, email address, and message.
- Automatically collected information. Like most websites, our hosting infrastructure may log technical data such as your IP address, browser type, device information, pages requested, and the date and time of each request.
- Local browser storage. The chat assistant may keep your current conversation in your browser's session storage so it survives page navigation. This data stays on your device and is cleared when you close the tab.
How we use information
- To operate, maintain, and improve the Site and the chat assistant.
- To respond to your inquiries and schedule consultations.
- To protect the Site against abuse, including rate limiting and security monitoring.
- To comply with legal obligations.
AI-generated responses
The chat assistant is powered by a third-party large language model. Messages you send through the chat are transmitted to that provider so a response can be generated. Please do not enter sensitive personal information, passwords, or confidential data into the chat. Responses are generated automatically and may be inaccurate.
How we share information
We do not sell your personal information. We may share information with service providers that help us run the Site (such as hosting, scheduling, and AI service providers), who may process it only on our behalf, and when required by law or to protect our rights, safety, or property.
Third-party services and links
The Site may link to or embed third-party services, such as Calendly for scheduling. Those services have their own privacy policies, and we are not responsible for their practices.
Cookies and analytics
The Site does not use advertising cookies. If we add analytics or similar tools in the future, we will update this policy to describe them.
Data retention
We keep information only as long as needed for the purposes described above, unless a longer retention period is required by law.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, contact us using the details below.
Children's privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
Security
We use reasonable measures to protect information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Continued use of the Site after changes means you accept the updated policy.
Contact us
Questions about this policy? Email kendall@osborn.bz.